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Your Privacy Matters to Brand Builder Studio
Welcome to Brand Builder Studio also referred to as “BrandBuilder Studio”, “Company”, “we”, “our”, or “us”. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, disclose, and handle your personal information when you visit our website, contact us, communicate with us, purchase our services, submit project details, or use any of our logo design, brand identity, branding, graphic design, consulting, creative, digital, or related services.
Brand Builder Studio is based in India, but we may work with clients, users, visitors, and businesses from India, the United States, United Kingdom, European Union, European Economic Area, Canada, Australia, Singapore, United Arab Emirates, and other international locations.
By accessing our website, submitting information, making a payment, communicating with us, or using our services, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website, services, forms, payment links, or communication channels.
This Privacy Policy is intended to provide general privacy information about how Brand Builder Studio
handles data. It should not be considered legal advice.
General Privacy Policy
1. Information We Collect
We may collect personal information such as your full name, email address, phone number, WhatsApp
number, billing details, country, city, payment confirmation details, social media usernames, and
communication preferences when you voluntarily provide them to us
We may also collect business and project-related information such as your brand name, business name,
industry, target audience, business goals, brand story, design preferences, competitor references,
marketing goals, project requirements, website content, packaging details, and creative instructions.
For design and branding work, you may provide project materials such as logos, images, screenshots,
documents, brand guidelines, written content, fonts, color references, design references, photos,
videos, files, mockups, or other creative assets required to complete your project.
When you visit our website or digital pages, we may automatically collect technical information such as
your IP address, browser type, device type, operating system, pages visited, referral source, session
duration, cookies, analytics data, approximate location, and website usage behavior
We may also store communication records including emails, WhatsApp messages, order discussions,
feedback, revision requests, approvals, complaints, support requests, and project-related conversations.
2. Sensitive Information
Brand Builder Studio does not intentionally request sensitive personal information such as government
ID numbers, passwords, bank account passwords, card PINs, medical information, biometric data,
religious information, political opinions, or other highly sensitive details unless legally required or
directly necessary for a specific business purpose.
Clients should not send confidential passwords, private login credentials, personal financial credentials,
or unnecessary sensitive documents through email, WhatsApp, website forms, or project
communication. If such information is shared accidentally or unnecessarily, we may delete, ignore, or
securely dispose of it where reasonably possible.
3. How We Use Your Information
We use your information to understand your project requirements, deliver branding and design
services, create logo and brand identity concepts, manage revisions, communicate with you, process
orders, confirm payments, issue invoices, provide customer support, respond to inquiries, maintain
records, improve our services, prevent fraud, protect our legal rights, and comply with applicable laws.
We may also use your information to improve our website, analyze visitor behavior, manage marketing
campaigns, send service-related updates, personalize communication, maintain internal records,
improve service quality, and protect our business from misuse or unauthorized activity.
We only use information for reasonable business, contractual, operational, communication, legal, and
service-related purposes
4. Legal Basis and Consent
Where applicable, we process your personal information based on your consent, voluntary submission
of information, performance of a service or contract, legitimate business interest, legal obligation, fraud
prevention, dispute resolution, customer support, and protection of our legal rights
When you submit details through our website, forms, WhatsApp, email, social media, payment pages,
or any other communication channel, you consent to Brand Builder Studio collecting and using your
information for the purpose for which it was provided and for related business purposes described in
this Privacy Policy.
You may withdraw your consent for future processing by contacting us. However, withdrawal of consent
may affect our ability to provide services, complete projects, respond to support requests, maintain
records, process payments, or comply with legal obligations.
5. Client Project Data and Confidentiality
Brand Builder Studio respects the confidentiality of client information, business details, project materials, and creative files shared with us.
We take reasonable care to keep client project information confidential and use it only for projectrelated work, communication, internal management, quality improvement, legal protection, and
purposes described in this Privacy Policy.
We will not intentionally sell, publicly disclose, distribute, or misuse your private project files,
confidential business information, or unpublished brand materials without authorization, except where
required by law, necessary to complete the requested service, needed to process payments, required to
protect our legal rights, or permitted by this Privacy Policy.
Clients are responsible for clearly informing us in writing if any project, brand, document, image, idea,
design brief, or business information must remain confidential before or during the project.
6. Client Responsibility for Submitted Materials
Clients are solely responsible for ensuring they have full legal rights, licenses, permissions, and
authority to submit any logos, images, fonts, documents, designs, business names, brand names,
references, content, photos, graphics, trademarks, copyrighted materials, or other assets provided to
Brand Builder Studio
By submitting materials to us, you confirm that you have the right to use, share, modify, reproduce, and
provide those materials for the project.
Brand Builder Studio is not responsible for copyright claims, trademark disputes, ownership conflicts,
privacy claims, licensing issues, or third-party legal claims arising from materials, references,
instructions, or content provided by the client.
7. Portfolio, Marketing, and Case Study Usage
Unless otherwise agreed in writing before project completion, Brand Builder Studio may display
completed work, design samples, project previews, logo designs, branding assets, mockups,
screenshots, case studies, testimonials, and non-confidential project outcomes in our portfolio, website,
social media, advertisements, proposals, presentations, marketing materials, and promotional
campaigns
If you want your project to remain private or confidential, you must submit a written confidentiality
request before project completion or before final file delivery.
Brand Builder Studio reserves the right to decide whether and how completed work may be displayed
for portfolio or promotional purposes, subject to applicable law and any written confidentiality
agreement.
8. Testimonials, Reviews, and Feedback
If you provide a review, rating, testimonial, message, comment, or feedback about our services, we may
use it for marketing, portfolio, website content, social media, promotional materials, and business
credibility.
We may display your name, business name, profile image, review text, project type, or related public
information if it was voluntarily submitted, publicly posted, or provided for testimonial purposes.
If you want a testimonial removed or edited, you may contact us. We will review the request and take
reasonable action where appropriate.
9. Use of AI Tools, Design Software, and Third-Party Platforms
To provide branding, design, research, communication, file management, automation, and creative
services, Brand Builder Studio may use professional design software, AI-assisted tools, cloud storage,
project management tools, payment gateways, communication tools, analytics tools, hosting platforms,
and other third-party services.
These tools may process or store limited project-related data as necessary to complete the requested
work, operate our business, communicate with clients, improve productivity, or manage files.
We take reasonable care when selecting tools and platforms, but we do not control third-party
platforms, their systems, privacy practices, security measures, data policies, downtime, errors, or
actions.
Clients should avoid submitting highly sensitive, private, restricted, or legally confidential information
unless it is absolutely necessary for the project.
10. Payments and Billing
We may collect and store payment-related information such as invoice details, billing name, billing
email, order value, transaction ID, payment status, and payment confirmation details.
We do not intentionally store full card numbers, CVV codes, UPI PINs, net banking passwords, or
sensitive payment credentials. Payments are usually processed through third-party payment gateways
or platforms, and their own terms, privacy policies, and security standards apply.
Brand Builder Studio is not responsible for payment gateway errors, failed transactions, bank delays,
third-party deductions, payment platform downtime, or security issues caused by third-party payment
providers.
11. Cookies, Tracking, and Analytics
Our website may use cookies, pixels, tracking technologies, and analytics tools to improve website
functionality, understand visitor behavior, analyze traffic, measure performance, improve user
experience, prevent misuse, and improve marketing.
Cookies may help us understand which pages are visited, how users interact with the website, what
devices are used, and how visitors find us.
You may disable cookies through your browser settings. However, some website features may not work
properly if cookies are disabled.
12. Marketing Communications
If you contact us, submit an inquiry, place an order, download a resource, fill out a form, or
communicate with us, we may send you service updates, project messages, support replies, offers,
announcements, reminders, or marketing-related communication through email, WhatsApp, phone,
SMS, or social media.
You may opt out of promotional communication by contacting us. However, we may still send important
service-related, payment-related, legal, or project-related messages.
13. Sharing of Information
We do not sell, rent, trade, or commercially distribute your personal information, project files, business
details, or private client materials to unrelated third parties for money.
We may share limited information only when necessary with trusted service providers such as payment
processors, website hosting providers, email service providers, communication tools, WhatsApp or
social media platforms, project management platforms, cloud storage providers, analytics providers,
freelancers, contractors, legal advisors, accountants, government authorities, law enforcement
agencies, or other service providers required to operate our business and deliver services.
We may also disclose information when required by law, court order, legal process, government
request, fraud investigation, security protection, debt recovery, enforcement of our rights, or protection
of Brand Builder Studio, our clients, or the public.
14. Third-Party Services and Links
Our website, payment pages, social profiles, emails, WhatsApp messages, or project communication
may contain links to third-party websites, tools, platforms, or services.
These may include payment gateways, Cosmofeed, SuperProfile, Google services, Meta platforms,
WhatsApp, Instagram, Facebook, YouTube, hosting providers, analytics tools, project tools, cloud
storage platforms, or other external services.
Brand Builder Studio does not control third-party websites or platforms and is not responsible for their
privacy practices, data collection methods, security standards, content accuracy, terms, policies, pricing,
downtime, errors, or actions. You should review the privacy policy and terms of any third-party platform
before using it.
15. Data Storage and International Transfers
Your information may be stored electronically or physically using our internal systems, email accounts,
communication tools, cloud platforms, backup systems, project tools, or third-party service providers.
Because Brand Builder Studio works with international clients and uses global digital tools, your
information may be transferred to, stored in, or processed in India, the United States, the United
Kingdom, the European Economic Area, or other countries where our service providers operate.
By using our website or services and submitting information to us, you understand and agree that your
information may be processed, stored, or transferred internationally as necessary for service delivery
and business operations.
16. Data Retention
We may retain personal information, business information, project files, communication records,
invoices, payment records, approvals, design files, and related documents for as long as reasonably necessary for business operations, service history, legal compliance, tax records, accounting, customer
support, dispute resolution, fraud prevention, backup, portfolio records, and protection of legal rights.
Some information may remain in backups, archives, email records, accounting systems, or legal records
even after a deletion request where retention is required or permitted by law or legitimate business
needs.
When information is no longer needed, we may delete, anonymize, archive, or securely dispose of it at
our discretion.
17. Data Security
We use reasonable administrative, technical, and organizational measures to protect information
against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
These measures may include password-protected systems, restricted access, secure storage, trusted
third-party tools, internal access controls, secure communication practices, backup procedures, and
periodic monitoring of business systems.
However, no website, cloud system, internet transmission, email, WhatsApp message, payment
platform, or digital storage system is completely secure. Therefore, Brand Builder Studio cannot
guarantee absolute security of any information.
To the maximum extent permitted by law, Brand Builder Studio shall not be responsible for
unauthorized access, hacking, cyberattacks, malware, phishing, data breaches, system failure, data loss,
platform downtime, third-party security failures, or events beyond our reasonable control.
18. Data Breach and Security Incidents
If we become aware of a data breach or security incident involving your personal information, we may
take reasonable steps to investigate, contain, reduce harm, restore security, and notify affected users or
authorities where required by applicable law.
To the maximum extent permitted by law, Brand Builder Studio shall not be responsible for
unauthorized access, hacking, cyberattacks, malware, phishing, data breaches, system failure, data loss,
platform downtime, third-party security failures, or events beyond our reasonable control.
However, we are not responsible for security incidents caused by user negligence, weak passwords,
compromised devices, public Wi-Fi, malware, phishing, unauthorized sharing, third-party platforms, or
factors outside our reasonable control.
19. User Rights
Subject to applicable laws, you may request access to your personal information, correction of
inaccurate information, deletion of stored information, withdrawal of consent, clarification about how
your information is used, restriction of certain communication, or grievance redressal.
To protect privacy and prevent misuse, we may verify your identity before processing any request. We
may refuse, limit, or delay requests where permitted by law, including where information is required for
legal compliance, tax records, accounting, dispute resolution, fraud prevention, service delivery,
contractual obligations, or protection of legal rights.
20. Client Approval and Accuracy
Clients are solely responsible for reviewing all project details, business information, spellings, contact
details, brand names, taglines, legal text, claims, deliverables, and final files before approval,
publication, printing, trademark filing, advertising, or commercial use.
Any use of deliverables after approval, download, publication, printing, marketing, or commercial use
shall be considered acceptance by the client.
Brand Builder Studio is not responsible for losses, claims, printing errors, spelling mistakes, incorrect
information, trademark issues, copyright claims, or business damages arising after client approval or
use of deliverables.
21. Intellectual Property and Legal Checks
Brand Builder Studio may create original creative work based on client instructions, references, ideas,
and project requirements. However, we do not guarantee that any logo, brand name, slogan, design,
visual identity, or creative concept is legally available for trademark registration, copyright protection,
domain registration, business registration, or exclusive commercial use.
Clients are solely responsible for conducting trademark searches, copyright checks, legal clearance,
industry-specific compliance checks, and registration before using any design commercially
Brand Builder Studio does not provide legal, trademark, copyright, tax, financial, or regulatory advice
22. No Guarantee of Business Results
Brand Builder Studio provides logo design, brand identity, branding, design strategy, creative,
consulting, and related services. We do not guarantee any specific business outcome, sales growth,
revenue increase, customer growth, social media growth, search engine ranking, marketing
performance, brand recognition, investor interest, or commercial success.
Business results depend on many external factors including market demand, pricing, advertising,
product quality, customer behavior, business operations, competition, budget, industry, and execution
by the client.
23. Limitation of Liability
To the maximum extent permitted by applicable law, Brand Builder Studio, its owners, team members,
contractors, freelancers, partners, and affiliates shall not be liable for indirect, incidental, special,
consequential, punitive, or business-related damages.
This includes loss of revenue, loss of profits, loss of business opportunities, loss of goodwill, data loss,
website downtime, cybersecurity incidents, unauthorized access, third-party platform errors, payment
gateway issues, delays, service interruptions, design misuse, legal disputes, trademark conflicts,
copyright claims, printing errors, marketing failure, or business losses.
Clients use our website, services, communication channels, payment links, and deliverables at their own
discretion and risk.
24. Indemnification
You agree to indemnify, defend, and hold harmless Brand Builder Studio, its owners, team members,
contractors, freelancers, partners, and affiliates from and against any claims, liabilities, damages,
losses, costs, legal fees, expenses, or disputes arising from your use of our services, your submitted
materials, your misuse of deliverables, your violation of this Privacy Policy, your violation of applicable
laws, your infringement of third-party rights, your business activities, your project instructions, or any
copyright, trademark, privacy, publicity, or intellectual property claim related to materials provided by
you.
25. Force Majeure
Brand Builder Studio shall not be responsible for delays, interruptions, data loss, failure to perform, or
inability to provide services caused by events beyond our reasonable control.
Such events may include natural disasters, power outages, internet failures, server downtime,
cyberattacks, hacking, malware, government actions, legal restrictions, pandemics, strikes, platform
outages, payment gateway failures, communication tool failures, software errors, or other
circumstances outside our control.
International Privacy Rights
26. International Users
Brand Builder Studio may provide services to users, visitors, clients, and businesses located outside
India, including the United States, United Kingdom, European Union, European Economic Area, Canada,
Australia, Singapore, United Arab Emirates, and other international regions.
If you access our website, contact us, submit project information, or purchase our services from outside
India, you understand that your personal information may be collected, processed, stored, and
transferred in India and in other countries where our service providers, software tools, payment
processors, hosting providers, communication platforms, cloud storage providers, or business partners
operate.
The privacy laws in these countries may be different from the laws in your country. By using our website
or services, you consent to such transfer, storage, and processing of your information as described in
this Privacy Policy
27. Rights for Users in the European Union, EEA, United Kingdom, and Switzerland
If you are located in the European Union, European Economic Area, United Kingdom, or Switzerland,
you may have additional rights under applicable data protection laws, including GDPR, UK GDPR, or
similar privacy laws.
Subject to applicable law, you may have the right to access the personal information we hold about you,
request correction of inaccurate or incomplete information, request deletion of your information,
request restriction of processing, object to certain processing activities, request data portability where
technically possible, withdraw consent where processing is based on consent, object to direct marketing
communication, and lodge a complaint with a local data protection authority.
We may process your personal information on the basis of consent, contract performance, legitimate
business interest, legal obligation, fraud prevention, dispute resolution, customer support, and
protection of our legal rights.
We may refuse, limit, or delay a request where permitted by law, including where information is
required for legal compliance, tax records, accounting, dispute resolution, fraud prevention, service
delivery, contractual obligations, or protection of legal rights.
28. Rights for Users in the United States
If you are located in the United States, certain state privacy laws may provide additional privacy rights
depending on your state of residence and whether those laws apply to our business.
Subject to applicable law, you may have the right to know what categories of personal information we
collect, know the purpose of collection, know whether personal information is disclosed to service
providers or third parties, request access to personal information, request correction of inaccurate
information, request deletion of personal information, opt out of sale or sharing of personal
information where applicable, limit the use of sensitive personal information where applicable, appeal a
privacy request decision where applicable, and not be discriminated against for exercising privacy
rights.
However, some analytics, advertising, cookies, pixels, or marketing tools may be considered “sharing” or
“targeted advertising” under certain U.S. state privacy laws. If we use such tools and applicable law
requires an opt-out option, we will provide a reasonable method to opt out.
29. Notice for California Residents
If you are a California resident, the California Consumer Privacy Act, as amended by the California
Privacy Rights Act, may provide you with specific rights where applicable.
In the last 12 months, depending on how you interacted with us, we may have collected identifiers such
as name, email address, phone number, WhatsApp number, billing details, and social media username.
We may have collected commercial information such as order details, invoices, payment status, service
history, and project records
We may have collected internet or network activity information such as IP address, device information,
browser type, pages visited, referral source, cookies, and analytics data.
We may have collected professional or business information such as business name, brand name,
industry, project requirements, marketing goals, and business details.
We may have collected user-provided content such as logos, images, documents, references, project
files, written content, design briefs, and creative materials.
We may have collected communication records such as emails, WhatsApp messages, support requests,
feedback, revision requests, approvals, and complaints.
We collect this information directly from you, automatically through our website, through payment
platforms, through communication tools, and through third-party platforms used for service delivery.
We use this information for project delivery, client communication, payment processing, invoicing, fraud
prevention, customer support, legal compliance, business records, service improvement, marketing,
website analytics, and protection of our legal rights.
We do not knowingly sell personal information of California residents. If any future activity is considered
a “sale” or “sharing” under California law, we will provide the required notice and opt-out method where
applicable.
30. Rights for Users in Canada
If you are located in Canada, applicable privacy laws may provide you with additional rights regarding
access, correction, consent, transparency, and accountability.
Subject to applicable law, you may request access to your personal information, correction of inaccurate
information, details about how your information is used, withdrawal of consent where applicable, and
information about our privacy practices.
We aim to collect only information that is reasonably necessary for providing services, communicating
with clients, processing payments, maintaining records, and protecting our legal rights.
31. Rights for Users in Australia and New Zealand
If you are located in Australia or New Zealand, applicable privacy laws may provide you with additional
rights regarding collection, use, disclosure, storage, access, and correction of personal information.
Subject to applicable law, you may request access to your personal information, correction of inaccurate
information, information about how your data is handled, and deletion where legally permitted.
We take reasonable steps to handle personal information in a fair, transparent, and secure manner
32. Rights for Users in Singapore, UAE, and Other Regions
If you are located in Singapore, the United Arab Emirates, or another country with personal data
protection laws, you may have rights related to consent, notice, purpose limitation, access, correction,
protection, retention, withdrawal of consent, and complaint handling, subject to applicable law.
Brand Builder Studio will make reasonable efforts to respect privacy rights required under applicable
laws, provided that such requests are valid, verifiable, reasonable, and legally applicable to our
business.
33. No Sale of Personal Information
Brand Builder Studio does not sell, rent, or trade client personal information, project files, brand assets,
business details, or private communication records to third parties for money.
We may share limited information with trusted service providers only when necessary to operate our
business, deliver services, process payments, communicate with clients, comply with laws, prevent
fraud, or protect our legal rights.
If any activity is legally considered a “sale” or “sharing” under a specific privacy law, we will provide the
required notice and opt-out method where applicable.
34. Authorized Agents and Verification
If applicable law allows you to appoint an authorized agent to submit a privacy request on your behalf,
we may require proof that the agent has authority to act for you.
We may also require identity verification before processing access, correction, deletion, opt-out, or
consent withdrawal requests. This is done to protect your privacy and prevent unauthorized access to
personal information.
We may refuse requests that are fraudulent, unverifiable, excessive, repetitive, technically impossible,
legally restricted, or harmful to the rights and privacy of others.
35. Response Time for Privacy Requests
We will try to respond to valid privacy requests within a reasonable time period as required by
applicable law.
Some requests may require additional time due to identity verification, technical complexity, archived
records, legal review, third-party platform involvement, or the nature of the request.
If we cannot fully complete a request, we may explain the reason where legally required or appropriate.
36. Changes to This Privacy Policy
We reserve the right to modify, update, replace, revise, or change this Privacy Policy at any time without
prior notice.
Any changes will become effective immediately upon publication on our website, order page, platform,
or communication channel.
Continued use of our website, services, payment pages, or communication channels after updates
means you accept the revised Privacy Policy.
You are encouraged to review this Privacy Policy periodically.
37. Contact Information
For privacy-related questions, international data rights requests, consent withdrawal, correction,
deletion, access requests, complaints, grievance redressal, or any concern related to this Privacy Policy,
you may contact us at:
Brand Builder Studio
Email:info@brandbuilder.studio
WhatsApp: +91 6009003300
Please include your name, country, contact details, and a clear description of your request so we can
review and respond properly.
We may ask for additional information to verify your identity before processing your request.
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